Service Desk Leadership Masterclass

Leadership skills is one of the required qualifications for managers!


Assumptions about current management practices

  • There is a distinct gap between employee performance and the company vision
  • When assigning jobs to employees, managers seldom provide employees with the right
  • Discipline – reprimands, pay cuts, or dismissals – is used to encourage better performance, but the disciplinary action does not always improve employee
  • Managers pay little attention to creating conditions that allow employees to develop their abilities, and they show little concern for helping employees who already do a satisfactory job to become outstanding
  • Many managers are not aware of their responsibility for motivating Motivating employees is often left up to company policy and is not flexible enough to deal with individual cases.


General Notes:

  • As an open course, this program is offered in specific destinations. However, as an in-house training it can be offered at any part of the globe.
  • This Program can be integrated with any other program in the same category and for a 10 days course; client will get benefit of two days discount paying only for eight days.
  • Accord Worldwide can offer this training in other languages than English, please contact us for your needs.



After attending the course, participants will be better able to:

  • Get personal and leadership assessments and tools and identify your style.
  • Team problem solving
  • Adjust your communication style to different type of audience.
  • Define what is leadership and why it is required for modern day managers
  • Define work motives from a management perspective;
  • Name the factors that can influence the behavior of the people they work with;
  • Describe vision building, team building and high moral for work;
  • Describe the manager’s role in motivating their employees;


What Participants Receive?

  • A DVD with all the training material and extra-curricular learning material
  • Workshop handouts
  • 12 months FREE advice and support for any relevant questions and queries
  • Free membership to get free learning material

The participants of this workshop are people who own small or medium sized enterprises or who are holding managerial and/or supervisory positions. The Motivating People course is also applicable to those whose job involves organizing and controlling the work of a team.

Training fee includes the course certificate, training materials, lunch and refreshments one social program at the end of the training and tuition fee.

Not included in the fee are: Visa Costs, Airfare cost, Accommodation, Travel Insurance, Dinner and any personal expense of the participant.

Please note that for groups, different destinations and in-house training we offer significant discount and we encourage you to contact us for a quotation.


Course Curriculum

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Group/In-house Enquiry15 SEATS LEFT
  • Upcoming Confirmed Course
  • 5 days

Training Calendar 2018